Question 1

Is Your Company A Manufacturer?

Accepted Answer

Yes, we have our own manufacturing factory and our own foreign trade company. We are a company integrating factory and foreign trade.

Question 2

What Machines And Equipment Can You Provide?

Accepted Answer

We are the source manufacturer, mainly producing and supplying handheld laser welding machines, robot laser welding machines, automatic laser welding machines, robot welding workstations, welding positioners, robot external expansion shafts, welding tooling fixtures, robot welding grinding and cutting solutions, Robot automated production lines, laser cleaning machines, robot peripherals, welding/grinding/cutting equipment accessories and consumables, and other non-standard customized automation equipment.

Question 3

Do You Provide Customized Services?

Accepted Answer

Yes, please feel free to contact us and tell us your needs, we will provide you with targeted professional services.

Question 4

How Do I Choose The Machine That’s Right For Me?

Accepted Answer

Just tell us your material information and usage, and our team members will provide you with professional solutions and suggestions, and recommend the most suitable machine for you.

Question 5

What Is Your Minimum Order Quantity?

Accepted Answer

We have no minimum order quantity. Whether it is an order of 1 set or an order of 100 sets, we will fully support you.

Question 6

How Do You Control Quality?

Accepted Answer

We will test each machine at least 3 times before leaving the factory to ensure quality.

Question 7

How To Check?

Accepted Answer

We support visualization services. We can provide online demonstration to show the performance before your purchase, online video to show the progress of the machine during production and packaging, and we welcome you or your third party or SGS or your friends come check it out before delivery.

Question 8

How To Install And Run The Machine?

Accepted Answer

Our technicians have installed the machine before shipment. For the installation of some small parts, we will send detailed training videos and user manuals together with the machine. As long as you have needs, we will provide online services 24 hours a day.

Question 9

What Should I Do If There Is A Problem With The Machine?

Accepted Answer

We provide a 12-month warranty for the entire machine, lifetime technical support and after-sales service; if you encounter such problems, please contact us as soon as possible and do not try to repair the machine yourself or others. We will reply within 12 hours to solve it for you.

Question 10

Do You Have CE Documents And Other Customs Clearance Documents?

Accepted Answer

Yes, we will give you CE/packing list/commercial invoice/sales contract for customs clearance.

Question 11

What Is The Proportion Of Export Market Distribution?

Accepted Answer

19% are sold to Eastern Europe, 16% to North America, 18% to South America, 10% to South Asia, 8% to Southern Europe, 5% to Western Europe, 4% to Northern Europe, 5% to East Asia, 6% to Southeast Asia, and 9% to others.

Question 12

What Transportation Methods Are Provided?

Accepted Answer

Our products and equipment can be shipped to all over the world. You can choose sea transportation, train, truck, air transportation or international express and DHL, FEDEX, UPS and other transportation methods. If you have any further questions, please feel free to contact us.

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