Our Service
Pre-sales service:
Provide professional consulting services: Anchuang provides customers with information consultation on products, prices, technologies and industry solutions at any time through the Internet, telephone, email, door-to-door, etc.;
Providing sample testing services: Anchuang provides customers with free sample testing services;
Provide inspection reception services: customers can inspect the company site and visit the laboratory exhibition hall, and Anchuang is equipped with professional reception staff.
In-sale service:
Customized services: Products can be customized according to customer requirements, and OEM services are also provided;
Standardized services: Regardless of the contract amount, domestic or foreign customers, Anchuang treats them honestly and fairly.
Quality Assurance: Anchuang strictly implements the terms of the contract and abides by product standards. Every product that reaches the customer is tested three times by the company and works continuously for 72 hours. It can be shipped only after it is confirmed to be in good condition.
After-sales service:
Anchuang provides detailed training videos and user manuals, and our technicians support 24H online technical support services to ensure that customers are familiar with the operation methods and put them into use as soon as possible;
Anchuang provides one-year warranty and lifetime maintenance. During the warranty period, if there is mechanical failure or component damage (no human factors or force majeure factors), Antron will provide free replacement parts except for wearing parts;
Anchuang regularly visits all customers every year and provides technical support services at any time.